CommercialLending.ai Privacy Policy

• Account information: name, business name, email, phone, and billing details for brokers and lenders who sign up.
• Application data:information submitted through the platform about a financing request — business financials, equipment details, and, where a personal guarantor is involved, that individual's identifying and financial information.
• Usage data: log data, device/browser information, and how the platform is used, collected automatically.
• Communications: messages you send us or send through the platform.

We use information to: operate and provide the platform (routing applications between brokers and lenders, generating calculators/quotes); maintain accounts and process payments; provide customer support; secure and improve the platform; and comply with legal obligations. We do not use application or applicant data to train models or products for other customers, and we do not sell personal information.

We share information as needed to deliver the service: with the lender(s) or broker(s) a Customer chooses to work with on a given deal, with service providers who help us run the platform (hosting, payments, email delivery), each bound to protect it, and when required by law, subpoena, or to protect our rights or safety. We do not share personal information with third parties for their own independent marketing purposes.

We retain platform data for as long as an account is active, plus a limited period after termination to allow export and meet legal/accounting obligations (see our Subscription Agreement, §5). After that, we delete or de-identify it, except copies retained in routine backups on our normal rotation. Once a broker or lender downloads information outside the platform (including by email), its retention is that party's responsibility, not ours.

We use commercially reasonable safeguards (encryption in transit, access controls, backups) to protect information while it's on the platform. We do not currently hold SOC 2 or an equivalent third-party security certification. No method of transmission or storage is 100% secure, and this is equally true of the email-based document exchange common elsewhere in this industry — we can't guarantee absolute security, on the platform or off it.

If you're a California resident, you have the right to know what personal information we've collected about you, request deletion, correct inaccurate information, and opt out of the sale or sharing of personal information (we don't sell it). We won't discriminate against you for exercising these rights. To make a request, contact us using the details in Section 10; we'll verify your identity before acting on it.

We use cookies and similar technologies for login sessions, security, and basic usage analytics. You can control cookies through your browser settings; disabling some may limit platform functionality.

The platform is intended for business use by brokers and lenders and is not directed at, or knowingly used to collect information from, individuals under 18.

We may update this Policy from time to time. Material changes will be posted here with an updated effective date, and, where required, we'll provide additional notice.

Questions about this Policy or a privacy request: